1. Definitions and Interpretation:

1.1. In these Terms and Conditions, the following words will have the following meanings:

Booking: means a delegate booking for a Charles Clifton Trader Training Course.

Data Protection Act: means the Data Protection Act 1998 as from time to time amended, modified, extended, re-enacted, consolidated, or replaced (whether in whole or in part).

Delegate: means any person attending a Charles Clifton Trader Training Course as a delegate.

Delegate Booking: means Our prescribed booking process of the Charles Clifton Trader Training Course/s that is to be completed if full by those wishing to attend any Charles Clifton Trader Training Course/s. Delegate Booking Information: means the delegate booking information applicable to the Training Course/s issued by Us from time to time via the Website or via email.

Course / Charles Clifton Trader Training Course/s: means the course/s organised by Charles Clifton to which these Terms and Conditions are stated to apply.

Terms and Conditions: means these terms and conditions.

Venue: means any facilities or locations of any nature relating to the Charles Clifton Trader Training Course.

Our: means Charles Clifton, or any appointed representative acting with authority on behalf of Charles Clifton, a Sole Trader, whose office is at Create Centre, Smeaton Road, Bristol, BS1 6XN. “I”, “Me” and “Us” shall be read accordingly.

Website: means Our website.

You: means the Delegate (and the Delegate’s organisation where applicable) or anybody who in our reasonable opinion is acting with the Delegate’s authority or permission, or as the Delegate’s representative. “Your” shall be read accordingly.

2. Terms and Conditions

2.1. All Bookings are accepted subject to availability and these Terms and Conditions. These Terms and Conditions should be read carefully prior to making a Booking and any queries relating to them should be raised with Us prior to making a Booking, as making the Booking constitutes acceptance by You of these Terms and Conditions.

2.2. If you have any queries relating to these Terms and Conditions please contact Charles Clifton via the Contact page on our website at: https://www.CharlesClifton.co.uk.

3. Booking

3.1. Bookings will only be accepted by Us:

3.1.1. Following a verbal conversation (either face to face or by phone / Teams / other verbal means) between You (the Delegate) and Charles Clifton.

3.1.2. Following receipt of a 20% deposit payment made via Our approved website payment gateway.

3.2. Your Booking will not be confirmed until it has been acknowledged by Us.

3.3. Your booking acknowledgement/confirmation will take the form of an Invoice supplied by Us to You containing:

3.3.1. The discussed and agreed date of your booking.

3.3.2. Confirming the Venue Address at which the Training will be delivered.

3.3.3. Acknowledgement of your deposit payment.

3.3.4. Listing all/any outstanding balance due by You to Us

3.4. We will use reasonable endeavours to send You a Confirmation of Your Booking/invoice by email within 5 working days on the details which You provided Us, the accuracy of which You are responsible for.

3.5. We will make reasonable efforts to meet access requests where notified in advance.

4. Price

4.1. Trader Training Course Prices are as set out on the Charles Clifton Trader Training Courses web pages as published (or otherwise provided to You) at the time at which We accept and confirm Your Booking.

4.2. The price of the Booking is per Delegate.

4.3. Where applicable, further details about the Venue and rates for Delegates are set out on the Charles Clifton Trader Training Courses web pages on the Website and/or available by contacting Charles Clifton directly via the Web site.

5. Payment

5.1. In all cases a deposit payment is required (See clause 3.1.2) to secure your booking date.

5.2. Upon Your receipt of Our Invoice, all/any balance of fees due (Total Outstanding) may only be paid by BACs transfer to the account details listed on Our Invoice either i) within 30 days of the date of Our invoice or ii) by close of business of the Friday prior to Your agreed and confirmed Training Date. The latter is non-negotiable.

5.3. All financial transactions will be between the Delegate or the Delegate’s organisation where applicable, and Charles Clifton.

6. Cancellation by Delegates

6.1. Any Bookings cancelled by You, to be effective, must be received by Us in writing by email at least 48 hours prior to the scheduled and agreed Training Course Date. Cancellations received less than 48 hours before the scheduled Training Course Date will be charged at a minimum of 50% of the Invoiced Course Price.

6.2. Refunds shall only be made to You at Our discretion and, where granted, will be made using the same payment method as was used to purchase the Booking.

6.3. Where a Course consists of more than one Training Day/Date, a maximum of 6 months from the initial Training Course Date will be allowed in which to complete all subsequent Course Dates. Failure by You/the Delegate to complete the remainder of the Course within the allowed 6 months will be considered to be a Cancellation by You/The Delegate. Under such circumstances no application for refunds will be considered.

6.4. Failure to engage: Where You/the Delegate is reasonably considered by Us to have repeatedly failed to engage with a Course, to include but not limited to i) failure to attend in-person training at the specified venue, ii) failure to complete in-person training on a/any specified delivery date,  iii) failure to provide Teams contact details required for support purposes, iv) repeated failure to engage in Teams support sessions, will be considered to be a Cancellation by You/The Delegate. Under such circumstances no application for refunds will be considered.

7. Cancellation or re-scheduling of Training Courses

7.1. Where a Charles Clifton Training Course is cancelled or re-scheduled by Us, we will use Our reasonable endeavours to notify You using the contact details You provided to Us at the time of booking.
7.2. It is Your responsibility to inform Us of any change to the contact address, telephone number and email address You provide to Us at the time of booking.
7.3. We and the Venue reserve the right to, when necessary, reschedule any Training Course without notice and without any liability whatsoever.

8. Resale of Booking

8.1. You may not re-sell a Booking without Our prior written consent.

9. Substitute Delegates

9.1. You may not Substitute a Delegate/s without Our prior written consent.

10. Data Protection

10.1. Your information will be held by Us. For the purposes of the Data Protection Act, We are the data controller.

10.2 We may store the information You have provided in a CRM system. The information You submit will not be kept for any longer than is needed. The length of time will depend upon whether We have a business need for keeping the information and/or if the law requires that We keep the information for a particular length of time.

10.3 Information You provide Us may be used by Our employees, officers, representatives or sub-contractors where necessary for the purpose of administering the Training Course/s, to improve the services We provide and, unless You have chosen to opt out, to inform You via email of future news, events and other relevant activity.

10.4 You can choose to unsubscribe from emails from Us of this kind at any time. You may get your information updated or removed from Our CRM system by contacting Us via the Contact page on Our Website.

10.5 Unless You have specifically opted in to receive marketing communications from Us by email and/or to be included in the list for internal delegates, Your personal details will not be shared with any other organisation.

10.6 We may ask You to confirm Your personal details to ensure they are accurate.

10.7 As You have provided personal information, we need You to consent to the processing of this data. By submitting an enquiry to Us, You are agreeing to Us processing this data as described above.

10.8. We may record incidents of misconduct and inappropriate behaviour where necessary in order to keep participants safe and foster a welcoming environment at our events. We’ll use it, as described in our standard privacy notice. We will keep the information for two years, or until it is no longer relevant. For serious incidents of misconduct or inappropriate behaviour, we may also inform the HR departments of the individuals involved.

11. Conditions of Attendance

11.1. You must comply with instructions and directions given by staff, stewards and agents of the Venue and Us and any applicable policies and procedures of which You are notified.

11.2. We reserve the right to refuse access to, or remove any Delegate from any Training Course who, in our reasonable opinion has, or is likely to affect the enjoyment of the other Delegates, in our reasonable opinion is acting under the influence of alcohol or drugs, or who uses threatening, abusive or insulting words or behaviour or who behaves in a manner which may cause a breach of the peace.

11.3. We are dedicated to creating and maintaining a positive event experience where everyone is treated with dignity, courtesy and respect, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age or religion. We do not tolerate bullying, intimidation, harassment or victimisation of event participants (Delegates and/or Course Providers) in any form.

11.4. Any discriminatory language and imagery are not appropriate at any Charles Clifton event, including in presentation material. If you violate these rules you may be sanctioned or expelled from the event without a refund.

11.5. Where applicable, please also refer to your own company’s grievance and disciplinary procedures on how they handle complaints against delegate members of staff as we may report any breach of these conditions to your employer.

12. Photography

12.1. We may arrange for photographs to be taken at any Training Course and / or event. Please advise Us prior to the commencement of the Training Course / Event if you do not wish your photo to be included in the Training Course / Event publicity and sit where instructed.

12.2. We may arrange for recordings to be made of Training Courses / Events and, subject to presenters’ permission, for the filmed material made available after the event. If You do not wish to appear in a recording, please inform Us prior to the commencement of the Training Course / Event and sit where instructed.

13. Changes to Training Course/s

13.1. We reserve the right to make alterations to the published programme for (or content of) any Training Course where reasonably necessary. Any changes to the Training Course published programme or content will be published on the Website or notified to You by email or in person as appropriate.

14. Health and Safety

14.1. You must comply with all relevant legislation relating to health and safety and with any safety announcements and Venue regulations of which You are made aware whilst attending any Training Course.

15. Equality and diversity statement

15.1 We are working towards being fully inclusive. We endeavour to arrange Our Training Courses in fully accessible locations. However, we would appreciate Your co-operation in meeting specific requirements and ask that You inform us immediately if You require additional facilities. We may need to pass on information to a third party about Your support requirements. If We are not able to reveal these details this may affect the accessibility arrangements we are able to provide. By making a Training Deposit (see clause 3.1.2) You agree to Your support requirements being passed on to relevant third parties.

16. Contacts

16.1. Please direct any enquiries to Us via the Contact page on our website at: www.CharlesClifton.co.uk.

17. Limitation of Liability

17.1. Personal arrangements including travel, accommodation or hospitality relating to any Charles Clifton Training Course must be arranged by You and are entirely at your own risk.

17.2. Neither We nor the Venue will be responsible for any loss, theft or damage to Your personal belongings, other than caused as a result of Our negligence or that of the Venue or other breach of statutory duty by Us or the Venue.

17.3. You will be responsible for paying for any damage which You cause to property at the Venue including the cost of additional cleaning where charged by the Venue.

17.4. Nothing in these Terms and Conditions will operate to limit or exclude liability of each party for death or personal injury arising out of its negligence, or for its fraud nor any other liability which cannot be excluded or limited under applicable law.

17.5. Subject to the paragraph above, in no circumstances will either party be liable to the other party for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss, arising out of or in connection with these Terms and Conditions and any Charles Clifton Training Course.

18. Dispute Resolution

18.1. If any dispute arises out of these Terms and Conditions or Your Booking, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties.

18.2. Although this does not restrict your rights to pursue court proceedings, if We are unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR.

19. Waiver

19.1. Failure by either party to exercise or enforce any right or benefit conferred by these Terms and Conditions will not be deemed to be a waiver of any such right or benefit nor operate so as to bar the exercise or enforcement thereof or of any other right or benefit on any later occasion.

20. Assignment

20.1. We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

21. Severability

21.1. If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

22. Third Parties

22.1. No person who is not a party to these Terms and Conditions shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

23. Force Majeure

23.1. For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our reasonable control including, but not limited to, war, acts of terrorism, governmental requirements, acts of local or central Government or other competent authorities, Acts of God and industrial disputes. We will not be liable to You for failure to perform any obligation under these Terms and Conditions or in relation to Your Booking to the extent that the failure is caused by Force Majeure.

24. Amendments and variations

24.1. Please note that We may amend and update these Terms and Conditions from time to time. The Terms and Conditions as published on Our Website (or as otherwise provided to You) at the time of confirmation of Your Booking will apply.

24.2. Once Your Booking is confirmed (and in any event if You attend a Charles Clifton Training Course as a Delegate) these Terms and Conditions shall be binding on You.

25. Governing Law and Jurisdiction

25.1. These Terms and Conditions shall be governed by and construed in all respects in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales

26. Effective Date:

26.1 The above amended Training Course Terms and Conditions shall be deemed effective as of: 4th April 2025

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